Who Is Happiest At Work? Probably Not Who You Think

Introduction

Finding happiness in the workplace involves more than just a paycheck. Recent research uncovers surprising insights into what truly makes employees content.

Happiness in Challenging Roles

Rosabeth Moss Kanter, a Harvard Business School professor and author of Evolve! Succeeding in the Digital Culture of Tomorrow, argues that the most fulfilled workers are those facing the toughest but most meaningful challenges. Examples include roles in education for underserved communities or working to solve critical social issues. Kanter's research shows that while money can measure success, it doesn't necessarily provide daily motivation or a deep sense of fulfillment. True happiness often comes from feeling that one's work has a significant impact.

The Curious Case of Low Performers

In a surprising twist, a Leadership IQ study reveals that in 42% of companies, the least productive employees are more engaged and satisfied than their more productive peers. This is because low performers are often left to do minimal work without much scrutiny, avoiding the stress and pressure experienced by high performers. High achievers often bear a heavier workload and may feel undervalued, which can lead to reduced job satisfaction.

Performance and Personality Insights

Recent studies challenge conventional views on personality and job performance. Extroverts, typically perceived as energetic and charismatic, might not always excel in team environments. Research by Corinne Bendersky and Neha Parikh Shah suggests that extroverts can be poor listeners and may not fully engage with team input, leading to underperformance.

Conversely, neurotic individuals—who might be seen as anxious or negative—can excel in collaborative settings. Their anxiety about not letting down their peers can drive them to work harder. The lower expectations of neurotics can also contribute to their success, as they are less likely to disappoint compared to extroverts, who face higher expectations and potential skepticism.

Balancing Collaboration and Solitude

The debate on workplace productivity also encompasses work environments. Marissa Mayer's decision at Yahoo to end telecommuting emphasized the need for in-person collaboration. However, Leigh Thompson from Kellogg School of Management argues that in addition to collaborative spaces, “caves”—quiet, private areas for focused work—are crucial. These areas cater to those who thrive in solitude, such as neurotic individuals who may be disrupted by constant interaction.

Takeaways

Workplace happiness is influenced by both the nature of the work and the work environment. Challenging roles that contribute to a larger purpose can enhance satisfaction, but personality traits and work settings also play significant roles. A balanced work environment that supports both collaboration and individual work can help create a more fulfilling and happy workplace for a diverse range of employees.