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Cogito provides real-time AI coaching and guidance for contact centers, enhancing customer interactions and optimizing workflows. It uses Emotion AI, Conversation AI, and Generative AI to empower agents and improve customer experience.
Introdução Detalhada
Cogito is a platform that combines Emotion AI, Conversation AI, and Generative AI to provide real-time guidance for contact center agents. It helps improve customer interactions, monitor quality and compliance, and enhance team performance.
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